TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

Louisiana

Jackson Square

Posted: 8/16/2018 at 8:25:00 AM

MAIN WATER LINE BREAK - BOIL WATER ADVISORY ISSUED

TESI is repairing an emergency main line water break and will then place all residents on a precautionary boil water advisory. Door hangers will be given out explaining further precautions. If you have any questions or concerns, please call 800-372-9712. Thank you for your patience while we work to repair the water system and ensure safe water.

Louisiana

Plantation Gardens

Posted: 8/15/2018 at 11:30:00 AM

LIFTED***MAIN LINE WATER BREAK CAUSES BOIL WATER ADVISORY***LIFTED

The boil water advisory issued on 8/13/18 has been lifted. Door hangers will be distributed to explain further. Thank you for your patience in this matter. If you have any questions or concerns, please call 800-372-9712.

LOUISIANA

Beau Pre

Posted: 7/7/2018 at 1:30:00 PM

LIFTED***Water Outage-Boil Water Advisory***LIFTED

The boil advisory issued on 7/6/18 has been lifted. If you have any immediate questions or concerns, please call 800-372-9712. Thank you for your patience.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!