TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

LOUISIANA

Rigolets Estates

Posted: 4/10/2018 at 2:40:00 PM

LIFTED***BOIL WATER ADVISORY ISSUED***LIFTED

The boil water advisory issued on 4/8/18 has been lifted. Thank you for your patience in this matter while we work to ensure safe water for your community. if you have any questions or concerns, please call 800-372-9712.

Louisiana

Coach House Manor

Posted: 4/4/2018 at 11:00:00 AM

!!!LIFTED***PRECAUTIONARY BOIL WATER ADVISORY***LIFTED!!!

TESI was given the go ahead to lift the boil water advisory by the LA Department of Health. this means our samples were clear and all is normal. If you have any questions, please call 800-372-9712.

North Carolina

Lake Royale

Posted: 2/15/2018 at 10:25:00 AM

***PLEASE CONSERVE WATER***

Please conserve water until further notice, due to a break in the Franklin County Water lines, which are the source of water for Lake Royale. Once this line has been repaired by Franklin County, TESI will update its website here. Thank you very much!

LOUISIANA

Highland Meadows and The Trails

Posted: 1/20/2018 at 3:30:00 PM

!!!BOIL WATER ADVISORY LIFTED*********BOIL WATER ADVISORY LIFTED!!!

The precautionary boil water advisory has been lifted. TESI hung door hangers as well to give the update. TESI has discovered one of its two water wells has ceased operating, although the system was designed as a one well system with the 2nd well serving as a backup. You will be advised once it is has been repaired. Until then, TESI greatly appreciates your help in this matter and apologizes for the inconvenience this has caused you and your family. If you have any questions, please check back here or call 800-372-9712.

LOUISIANA

Rigolets Estates

Posted: 1/20/2018 at 11:30:00 AM

LIFTED***BOIL WATER ADVISORY ISSUED***LIFTED

The boil water advisory has been lifted. If you have any questions, call 800-372-9712. TESI is very sorry for this inconvenience and thanks you for your patience.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!