TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

Louisiana

Highland Meadows/The Trails

Posted: 9/16/2019 at 8:30:00 AM

***COMPLETED***REPAIR-MAINTENANCE 9-12-19***COMPLETE

9-12-19 TESI COMPLETED ITS REPAIR OF THE WATER WELL ON THURSDAY AND NO PRECAUTIONARY BOIL ADVISORY WAS NEEDED. THANK YOU VERY MUCH FOR YOUR PATIENCE AND UNDERSTANDING WHILE TESI WORKED TO IMPROVE YOUR WATER SERVICE. IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PROCESS, PLEASE CALL 800-372-9712. TESI could not complete the repairs as planned but will be out first thing Thursday 9/12/19 to finish the welding needed. Because the water pressure did not fall below recommended levels there is no precautionary boil advisory today. Please feel free to use both the hot and cold water, but if at all possible please use it sparingly until the repairs are complete. Your understanding is greatly appreciated. Original message: Tomorrow 9-11-19 TESI will begin repair of its pneumatic water well tank beginning at 8:00 am. Door hangers will be given out and if a precautionary water advisory is issued TESI will keep all informed. However, it is hoped to not issue this advisory. If you have any questions or concerns, please call 800-372-9712.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!