TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

Louisiana

Rigolets Estates

Posted: 5/11/2018 at 10:00:00 AM

LIFTED***PRECAUTIONARY BOIL WATER ADVISORY***LIFTED

The LA Department of Health has rescinded the boil water advisory and TESI is reissuing new door hangers. Thank you for your patience while TESI worked to ensure the safest,best water for you, our customers. If you have any questions, please call 800-37 2-9712.

North Carolina

Lake Royale

Posted: 2/15/2018 at 10:25:00 AM

***PLEASE CONSERVE WATER***

Please conserve water until further notice, due to a break in the Franklin County Water lines, which are the source of water for Lake Royale. Once this line has been repaired by Franklin County, TESI will update its website here. Thank you very much!

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!