TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

Louisiana

Cherrywood

Posted: 1/17/2020 at 11:30:00 AM

LIFTED***PRECAUTIONY BOIL WATER ADVISORY***LIFTED

All sample results are clear. The PRECAUTIONARY boil water advisory issued on 1/14/2020 has been lifted. Thank you for your patience while we verified your water quality. Please call 800-372-9712 if you have any questions or concerns.

North Carolina

Lake Royale

Posted: 1/15/2020 at 2:45:00 PM

***LIFTED-PRECAUTIONARY BOIL WATER ADVSISORY-LIFTED***

The precautionary boil advisory has been lift. All samples have been returned free and clear. If you have any questions or concerns, please call 800-372-9712. Thank you for your patience and understanding while TESI works to continue keeping our water safe for you.

LOUISIANA

Lexington Heights

Posted: 1/15/2020 at 11:45:00 AM

LIFTED***PRECAUTIONARY BOIL WATER ADVISORY DUE TO ELECTRICAL OUTAGE***LIFTED

The precautionary boil advisory issued on 1/11/20 has been lifted. TESI thanks you for your patience while we worked to ensure the safety of your water. If you have any questions or concerns, please call 800-372-9712.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!