TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

North and South Carolina

Lake Royale, Foxwood Hills and Lockhart

Posted: 9/13/2018 at 10:40:00 AM

Hurricane Florence

The employees of TESI want all its customers in the areas to be impacted by Hurricane Florence to know we will be on site as soon as it is safe for us to be back at our posts. We will monitor the situation, but want everyone to be cautious and watch out for each other during this extremely difficulty time. Please know that if you lose electrical power, TESI will not have power, but we will work to have generated power up and running as quickly as possible. Our main office in Baton Rouge will be here to help in any way possible. Just call 800-372-9712.

LOUISIANA

BEAU PARTERRE

Posted: 9/13/2018 at 10:30:00 AM

LIFTED***Water Outage-Boil Water Advisory***LIFTED

This advisory has been lifted. Door hangers will be given out to further notify our customers. Thank you for your patience. If you have any questions, please contact us at 1-800-372-9712. Thank you.

LOUISIANA

TREWHILL

Posted: 8/28/2018 at 10:00:00 AM

LIFTED ***BOIL WATER ADVISORY ***LIFTED

The boil advisory has been lifted. TESI is handing out door hangers regarding letting all customers know the advisory has been lifted. If you have any questions or concerns, please call 800-372-9712. However, the door hanger you receive should explain the situation. Thank you for your patience in this matter.

LOUISIANA

Ossun Heights

Posted: 8/24/2018 at 1:00:00 PM

***LIFTED***BOIL WATER ADVISORY***LIFTED

The boil advisory issued on 8/24/18 has been lifted. Customers will be issued a new door hanger today. Please contact the office at 800-372-9712 if you have further questions or concerns. Thank you for your patience and understanding while TESI works to ensure safe drinking water for you and your family.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!