TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

LOUISIANA

Lexington Heights

Posted: 11/15/2018 at 4:00:00 PM

LIFTED***PRECAUTIONARY BOIL ADVISORY***LIFTED

TESI has lifted Lexington Heights precautionary boil advisory. Door hangers have been given out explaining the process, but if you have any questions or concerns, please call 800-372-9712 and speak to the compliance department who will be happy to assist. Thank you for your patience.

Louisiana

Cote Gelee Apartments

Posted: 11/2/2018 at 10:30:00 AM

LIFTED ***PRECAUTIONARY BOIL WATER ADVISORY*** LIFTED

The precautionary boil advisory has been lifted. Thank you for your patience. If you have any questions or concerns, please call 800-372-9712.

Louisiana

Rigolets Harbor

Posted: 10/13/2018 at 1:00:00 PM

*** Rescinded ***BOIL WATER ADVISORY*** Rescinded ***

The boil water advisory has been lifted. You will be notified by door hanger. Thank you for your patience. If you have any questions or concerns, please call 800-372-9712. Thank you.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!