TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

Louisiana

Lexington Heights

Posted: 8/18/2017 at 11:55:00 AM

LIFTED***BOIL WATER ADVISORY ISSUED***LIFTED

The boil water advisory has been lifted. If you have any questions, please call 800-372-9712 or you may go on our website to the section "Contact Us" and submit an inquiry. Thank you for your patience.

Louisiana

Plantation Gardens

Posted: 8/17/2017 at 5:00:00 PM

LIFTED***BOIL WATER ADVISORY ISSUED***LIFTED

The boil water advisory issued yesterday has been lifted. Thank you for your patience. If you have any further questions, please call 1-800-372-9712.

South Carolina

Foxwood Hills-Sections B C D G Edisto

Posted: 8/10/2017 at 5:00:00 PM

***LIFTED-Precautionary Boil Water Advisory-LIFTED***

The boil water advisory has been lifted. Thank you for your patience in this matter. If you have further questions or concerns, please call 800-372-9712.

Louisiana

Lakeview Estates

Posted: 5/12/2017 at 5:00:00 PM

Tier 2 Exceedance of Arsenic MCL

The TESI lakeview Estates water system is currently violation the maximum contaminanat level (MCL) for arsenic as set forth in the Federal and State primary drinkiing water regulation. In January 2004, EPA revised the existing Arsenic Rule, whereby public water systems would need to comply with the new arsenic MCL of 0.010 mg/L by January 2006. The compliance calculations performed for the first claendar quarter of 2017 shows the systems level was 0.013 mg. TESI is currently planning to correct the problem by connecting your subivision to another water system and TESI wants to further assure you this is not an emergency. If you have any questions, please call 800-372-9712, ext 3025.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!