TESI may from time to time need to interrupt service to make necessary repairs and perform necessary maintenance to our systems or connections.  Sometimes repair and maintenance is planned and scheduled in advance and advance notice will be posted below. 

Unfortunately, there are times that necessary repairs are unforeseen and unscheduled emergency repairs.  Notice of Unscheduled Emergency repairs will be posted below as they occur.  Please rest assured in knowing that our service personnel are on call 24 hours a day, 7 days a week, 365 days a year and trained to respond quickly to complete any unforeseen emergency repairs.  We make every effort to complete repairs and restore your service as quickly as possible. 

If you are experiencing a service issue you can check the Service Alert Listing below to see if there are any Service Alerts in your service area.  If you do not see a current Service Alert Posting for your area then please call your branch office and promptly report any service issues.  If you have any questions or concerns that are not addressed in the Service Alert Posting then please call your branch office. 

LOUISIANA

Highland Meadows and The Trails

Posted: 7/19/2019 at 5:00:00 PM

Precautionary Boil Water Advisory

Due to a loss of pressure, the system has been placed under a precautionary boil water advisory until samples taken are tested to assure the water is compliant with LA Department of Health and Hospitals regulations. You will be notified once the advisory is lifted. If you have any questions or concerns, please call 800-372-9712. Again this is a precautionary advisory. Thank you for your patience in this matter.

Louisiana

Atchafalaya Acres

Posted: 7/17/2019 at 9:30:00 AM

***LIFTED***Precautionary Boil Advisory***LIFTED***

The precautionary boil advisory has been lifted. TESI will be passing out door hangers in your neighborhood by this afternoon. Thank you for your patience. If you have any questions, please call our toll free number 800-372-9712.

Louisiana

Trewhill

Posted: 7/11/2019 at 9:45:00 AM

***LIFTED-Precautionary Boil Advisory-LIFTED***

The precautionary boil water advisory has been lifted. If you have any questions or concerns, please call 800-372-9712. Thank you for your patience.

ALL STATES

ALL AREAS

Posted: 9/5/2013 at 12:00:00 PM

Customer Service Office Hours

Beginning 9/5/13, customer service office hours are 8a-1p 1:30-4:30p Monday-Thursday and 8a-1p 1:30p-3:30p on Fridays. Customer Service is closed for lunch between 1p-1:30p everyday. Thank you!